Vague instructions, one-way communication, frequent unproductive negative feedbacks, and passive teamwork; these are signs of ineffective communication in the workplace. Numerous factors can be the cause of it, including cultural differences, a mixed between personal emotion & work, misinterpretations of messages, and poor interpersonal communication skills.
Ultimately, it boils down to one question; how can we improve communication? Even better, how can we prevent miscommunication? There are a few tips to tackle communication problems in a workplace. These include using visual as a replacement for verbal communications, creating a receptive atmosphere, be articulate and appreciative to prevent misunderstanding, and maintaining the appropriate tone when communicating.
But to change the atmosphere and the culture of your company takes time and full participation from the employee. With a large company, it is even harder to predict and control the outcome. However, there is an easier way to communicate more effectively with the employees: Going mobile.
“The single biggest problem in communication is the illusion that it has taken place.”
To put it simply, going mobile means to shift things into your mobile phone. In this case, what we want to shift is the solution to an application. Why is this a better way? Applications apply visuals, using picture or sentences is more articulate than verbal, it is interesting and there is no need to worry about tone. Companies could also customize it based on the distinct issue or problem that they are facing.
The example of a problem will be the effort and time to train a new intern. With their lack of guidance could result in lowered productivity. To counter this problem, the company could make an application that gives the intern daily milestones, add a digital handbook or Standard Operating Procedure (SOP), and many more. You could also add maps and give all information regarding transports.
There are a few examples of workplace applications such as Workboard and Huddle. Both applications are designed for the employees to interact, understand, and take a better control of their task. These are examples of how going mobile can help the company improve their communication processes. And as the problem changes, so does the application. It is simple and adaptable.
Gameka works to help and assist companies to create a better working environment. If you are interested to know more about how to create customized applications for your company, do contact us here.